Privacy Policy

Introduction

At FOST DIRECT SOLUTION LLC, we respect your privacy and are committed to protecting the personal and operational information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our medical logistics and delivery services across Massachusetts.

Information We Collect

We collect information that you voluntarily provide to us when requesting a quote, scheduling a delivery, or contacting our team:

Personal & Contact Identifiers: Name, email address, phone number, job title, and facility name.
Logistics & Service Data: Pickup and delivery addresses, service types requested, frequency, and special handling instructions (e.g., temperature control requirements).
Technical & Usage Data: IP address, browser type, device information, pages visited, and cookies collected automatically via our website analytics and cookie management tools.

Note: We do not intentionally collect or store Protected Health Information (PHI) directly through our website forms. All medical deliveries handled by our couriers follow strict HIPAA compliance protocols.

How We Use Your Information

We use the collected information for legitimate business purposes, including:

Processing quote requests and scheduling medical delivery routes.
Communicating with healthcare facilities, laboratories, and clients regarding order status, tracking, and delivery confirmation.
Improving our website functionality, customer support, and service reliability.
Ensuring compliance with legal, safety, and regulatory requirements (HIPAA, OSHA).

Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

Service Providers: Third-party vendors who assist in operating our website, managing forms, or processing analytics, bound by strict confidentiality obligations.
Legal Requirements: If required by law, subpoena, or legal process to protect the rights, property, or safety of FOST DIRECT SOLUTION LLC, our clients, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can manage or customize your cookie preferences at any time using the cookie banner provided on our website.

Data Security

We implement robust technical, administrative, and physical security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system is 100% secure.

Third-Party Links

Our website may contain links to external sites (such as maps or partner resources). We are not responsible for the privacy practices or content of third-party websites.

Your Rights & Choices

Depending on your jurisdiction, you have the right to:

Access, correct, or request the deletion of your personal information.
Opt-out of marketing communications or non-essential cookies.
To exercise any of these rights, please contact us using the information below.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Adress

82 Wendell Ave. Ste 100 Pittsfield-MA 01201

Write Us

info@fostdirectsolution.com

Phone

+1 315-232-6969 /774-257-1515

Fost Direct Solution LLC

We provide professional medical courier services designed to safely transport sensitive healthcare materials with accuracy, confidentiality, and care. Our mission is to support healthcare providers with dependable, on-time delivery solutions.