Contact Us

Need an Immediate STAT Pickup?

For urgent medical deliveries requiring immediate dispatch (30-60 minute pickup target), please call our direct dispatch line immediately instead of using the online form.

Call Now: +1 315-232-6969

Call Now :

Get in Touch with Us

Fast, compliant, and reliable medical logistics across Massachusetts. Whether you need a scheduled route, a custom quote, or immediate STAT delivery, our team is ready to assist you 24/7/365.

Adress

82 Wendell Ave. Ste 100 Pittsfield-MA 01201

Write Us

info@fostdirectsolution.com

Phone

+1 315-232-6969 /774-257-1515

Our Primary Coverage Area

We proudly serve healthcare systems, laboratories, and pharmacies throughout the entire state of Massachusetts, including Boston, Worcester, Springfield, Cambridge, Lowell, Brockton, New Bedford, and surrounding communities.

Contact & Support Questions

Getting in touch with our team

What number should I call for an emergency delivery?

For emergency or STAT deliveries, call our dispatch hotline at 315-232-6969. We answer within 30 seconds and can have a driver en route within minutes. This line is staffed 24/7/365 for urgent medical, legal, and time-critical deliveries.

How do I file a claim for a damaged or lost item?

Contact us immediately at info@fostdirectsolution.com with your delivery confirmation number and description of the issue. We investigate all claims within 24 hours and work to resolve issues promptly. All deliveries include basic cargo insurance.

What information do I need when requesting a delivery?

Please have ready: pickup and delivery addresses, contact names and phone numbers at each location, package description (size/weight), and desired pickup time. For medical deliveries, also specify specimen type and temperature requirements.

How do I update delivery instructions after placing an order?

Call our dispatch at 315-232-6969 immediately with your delivery confirmation number. We can update addresses, contact info, and special instructions in real-time. For active deliveries, we'll radio the driver directly with changes.

Fost Direct Solution LLC

We provide professional medical courier services designed to safely transport sensitive healthcare materials with accuracy, confidentiality, and care. Our mission is to support healthcare providers with dependable, on-time delivery solutions.