For emergency or STAT deliveries, call our dispatch hotline at 315-232-6969. We answer within 30 seconds and can have a driver en route within minutes. This line is staffed 24/7/365 for urgent medical, legal, and time-critical deliveries.

Contact us immediately at info@fostdirectsolution.com with your delivery confirmation number and description of the issue. We investigate all claims within 24 hours and work to resolve issues promptly. All deliveries include basic cargo insurance.

Please have ready: pickup and delivery addresses, contact names and phone numbers at each location, package description (size/weight), and desired pickup time. For medical deliveries, also specify specimen type and temperature requirements.

Call our dispatch at 315-232-6969 immediately with your delivery confirmation number. We can update addresses, contact info, and special instructions in real-time. For active deliveries, we'll radio the driver directly with changes.